Returns & Refunds Policy

At Poodle, we want every pet parent to shop with confidence. If you are not fully satisfied with your purchase, our hassle-free returns and refund policy is here to help.

🐾 Returns

  • You may return unopened and unused products within 7 days of delivery.

  • Products must be in their original packaging with seals intact.

  • For hygiene and safety reasons, we cannot accept returns of products that are opened or used.

  • To initiate a return, please contact us at gopoodlecare@gmail.com with your order details.

💸 Refunds

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to your original payment method.

  • Shipping charges are non-refundable.

🔁 Exchanges

  • We only replace items if they are defective, damaged, or sent in error.

  • If you need an exchange, email us at gopoodlecare@gmail.com with photos of the issue.

🚚 Non-Returnable Items

  • Opened or partially used grooming products.

  • Items purchased during clearance or promotional sales.

📩 Need Help?

If you have any questions about our returns or refunds policy, reach out to our support team at gopoodlecare@gmail.com or call us at +91-9729084849